Blindsided
A blind couple's complaint to the De Lijn busses was met with very little compassion. A bus failed to pick up the couple at a stop, reportedly because the couple didn't make a hang gesture signaling the bus driver to stop. When the couple reported the incident to De Lijn, an employee, the couple said, told the couple "You're blind, but you are not deaf. You had to make a sign!" A spokesman for De Lijn said the company will conduct an internal investigation.
